Frequently Asked Questions
Everything you need to know about getting your device back in top shape.
Are your replacement parts genuine Lenovo components?
We offer a mix of Genuine OEM parts sourced directly from Lenovo and high-quality certified aftermarket alternatives. Each product page clearly indicates whether the part is 'Original' or 'Replacement Grade' to help you make an informed decision.
How do I know if a part is compatible with my specific laptop model?
We recommend searching by your device's Serial Number or the specific Part Number (FRU). If you are unsure, you can contact our technical support team with your model name and we will verify compatibility for you.
What is your return policy for electronic components?
We offer a 30-day return policy on most parts. Items must be returned in their original anti-static packaging and show no signs of installation damage or thermal paste application to be eligible for a full refund.
Do you provide installation guides or technical support?
While we do not provide live installation services, we include links to official Lenovo Hardware Maintenance Manuals for most parts. We strongly recommend that internal components be installed by a certified technician.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. All shipments containing sensitive electronics like motherboards or screens are fully insured against transit damage at no extra cost to you.
Do the replacement parts come with a warranty?
Yes, all our replacement parts come with a standard 6-month warranty against manufacturing defects. This warranty does not cover damage caused by improper installation or liquid spills.